Install crew was fantastic. Sales crew and overall company made initial mistakes and never made up for it. You hit a company for knowledge and expertise of product.
Scheduling the work was coordinated on very short notice.
We had carpet removed and bamboo flooring installed in an upstairs game room. We also had the carpet removed from the stairwell and replaced with hardwood that was stained to match the bamboo. I selected Floor Coverings International after doing online review research. I appreciated having the sales and selection brought to my home vs going place to place to look at materials and get pricing. Raphael did a beautiful job. He was meticulous in his work and cleanup each day. He arrived on time and stayed late to finish. Moises, the job liaison/supervisor, stayed on top of the work, keeping me informed on shipment and delivery of materials and the scope and schedule of the installation. They, and everyone I had contact with were a pleasure to work with. They make sure a quality job was completed to my satisfaction.
Get service, Rafael was terrific
Very professional service. Quality of work was great, and for a very reasonable price. Also the place was left spotless. Couldn’t be happier with the service.
The guys who came were great and very professional
FCI is very professional and customer service oriented. They offer quality products and solid experienced installation. We will use them again in the future!
My stairs look great
There were too many problems: communication, I couldn't speak Spanish to the workers and they didn't speak English and oftentimes the man in charge wasn't around. As a result, some things weren't done as we discussed. The 2-week job took a month, demo of 1 bathroom alone took 3 days. They broke and damaged several things, which delayed the plumber from completing the shower and bathtub facets. They left excess grout on the tile, which I'm still trying to clean. They left pieces of cut tile in front yard which I had to clean up. The overall job was messy, I'm still doing touch-up painting now.
Better communication up front about how long the process takes to measure, cut and install. In our case, it took several full days and we had to ensure someone took off work and could be at the house on those days. Nobody told us up front and it caused real issues with our professional schedules.