FCI is very professional and customer service oriented. They offer quality products and solid experienced installation. We will use them again in the future!
My stairs look great
There were too many problems: communication, I couldn't speak Spanish to the workers and they didn't speak English and oftentimes the man in charge wasn't around. As a result, some things weren't done as we discussed. The 2-week job took a month, demo of 1 bathroom alone took 3 days. They broke and damaged several things, which delayed the plumber from completing the shower and bathtub facets. They left excess grout on the tile, which I'm still trying to clean. They left pieces of cut tile in front yard which I had to clean up. The overall job was messy, I'm still doing touch-up painting now.
Better communication up front about how long the process takes to measure, cut and install. In our case, it took several full days and we had to ensure someone took off work and could be at the house on those days. Nobody told us up front and it caused real issues with our professional schedules.
The quality of the floors is fantastic and the customer service was even better.
I would use no other. They are fantastic. No matter how many times. I made changes they were always pleasant. From the bottom to the top you could not find a better company to go with. We thought they were reasonable and they even made suggestions that would save me in the years to come. We will definitely use them in our next remodel projects.
Fantastic service and quality of work, we have used them for many projects.
Hotel Sorella (Juan Flores)
The workers need to take all of their trash and dump it. The grout needs to be placed better around the bathtub
Customer service was incredible. Product exemplary. Ruben took care of everything... Rafael was a dedicated craftsman. Can't say enough how pleased we are with the results.