Had hardwoods/carpet replaced. Crew cut floors inside house leaving a dust film on every surface. Unhappy with response of foreman/sales staff with resolution. Letter sent to USAA insurance with pics/details. Provided opportunities to make things right through insurance adjuster and you opted not to.
The willingness of the sales person, Stewart, to take the time to explain all the different options regarding materials, installation, and product quality/durability was exception and greatly appreciated. I was particularly concerned about the installation as I had real problems with other contractors. I was assured that the installation would be no problem. Sure enough, that was absolutely correct. The crew was efficient and professional right down to the smallest detail. The entire installation was done in 3 days and it is stunning, the new floor is beautiful, Stewart and his crew were willing to work with me on everything. Even though I absolutely dreaded the process it turned out great and with zero problems encountered from start to finish. I highly recommend this company!
Made the process much simpler with helping to offer lot of product options. Came to home to help with recommendation of what would go well in home. Install was so easy. He did everything and kept things clean and put everything back where it was.
You show tremendous respect for your customers' homes, have great style sense, and do wonderful installation work. Thank you for our beautiful backsplash and floor!
Erin and Blair Baldwin
Rob was incredibly responsive and flexible with our changing needs.
Great work and follow up! A*****
I like the quality of the product. The price point is also fair.
Alex is very knowledgable about the products and explained every detail about the install process. I like how he managed every step of the process and was present before installation to be sure the installers understood what was happening. He also stopped by after installation to see if we were happy with the final product and with the installation. I would say that is top notch service! I love my new flooring!
The quality of the floor was only eclipsed by the installation by Steve and the service and professionalism shown by George before, during and after the job! If you need any flooring please give George a call! Our living room looks great and most importantly my wife absolutely loves it, I am in the running for husband of the month.
Brenda and Creighton were very professional and easy to work with. We had a great crew working in our home to replace our carpet. They were careful with our furniture. They cleaned the floors before laying the new carpet and vacuumed when they were done. They worked quickly and were finished in one day.